1.Who are we and our contact details

1.1. We are CHAAMO LTD, a company registered in England, trading as CHAAMO. Our registered office is located at 287A Fleet Road, Fleet, GU51 3BZ.

1.2. You can get hold of us in any of the following ways:
a. By telephoning us on +44 7507 917 656;
b. By emailing us at shiree@chaamo.com; or
c. By writing to us at 287A Fleet Road, Fleet, GU51 3BZ.

2. What do these terms do and why are they important?

Please read these terms and conditions carefully before you place an order with us via the website. They contain important information, including:

1. How we will provide you with the goods and/or services you have ordered.
   b. Our payment terms and delivery times.
   c. Situations in which this contract may be amended or cancelled by you or by us (including within a cooling-off period).
   d. What you should do if there is a fault with the goods and/or services we have provided to you.
   e. How we will use your personal details, as well as other matters.

2.1. If, in these terms and conditions, we say that either of us may contact the other in ‘writing,’ this can mean by letter or email.

3.Your personal information

3.1. For information about how we collect and use your personal information, please see our Privacy Policy, available here.

4. Order Process and the Contract Between You and Us

4.1. When you place an order with us, the legal contract between you and us will only come into existence when we tell you that we have received payment for the goods and/or services you purchased. This will usually be confirmed via email with a receipt of purchase.
4.2. If we cannot provide the goods and/or services to you for any reason, we will notify you, and we will not charge you for them. If we have already received payment, we will promptly issue a refund for the goods and/or services we cannot provide.

5. About the Goods

5.1. Any descriptions or images of goods, and the packaging in which they are provided, which are set out on our website, are for illustration purposes only. While we endeavour to be as accurate and consistent as possible, the goods may differ slightly from those descriptions or images.

5.3. If you place an order for goods that are to be made to measurements that you have provided, you must ensure that those measurements are accurate. You are responsible for them.

6. Changes to Goods and/or Services

6.1. If you would like to make a change to the goods and/or services for which you have already placed an order, please contact us promptly using your preferred means of communication. We will discuss whether the requested change is possible and inform you of any changes to price, delivery timelines, or other consequences. If the requested change is possible, we will ask for your confirmation before proceeding.

6.2. In some circumstances, we may need to make minor changes to the goods and/or services you have ordered, including:
a. Updating goods and/or services to comply with changes in the law or regulatory requirements.
b. Making minor technical changes or enhancements that do not affect your use or enjoyment of the goods and/or services.

6.3. In exceptional cases, we may need to make more significant changes to goods or services. This may include:
a. Updates required to comply with legal requirements.
b. Product discontinuation due to supply chain issues or regulatory restrictions.
c. Enhancements or upgrades that may disrupt service temporarily.
d. Pricing adjustments due to economic factors (e.g., inflation or currency fluctuations).

If such changes are necessary, we will contact you in advance to let you know.

7. Payment Details

7.1. The price of the goods and/or services will be the price set out on our website at the time of your order.

7.2. Any costs for delivery will be specified during the order process.

7.3. Payment terms depend on the type of purchase:
a. For one-off goods or services, payment is due at checkout.
b. For subscription services, payment is due monthly in arrears.

7.4. If you fail to pay on time, we reserve the right to suspend services until the overdue amount is paid in full.

8. Delivery, Collection of Goods, and Supply of Services

8.1. Before you place your order, we will provide you with an estimated timeline for delivery of goods or supply of services. Delivery and supply times depend on the type of order:
a. For presale memberships, access to the app and features begins upon its official launch.
b. For subscriptions, services begin on the app’s launch date and continue per your plan.
c. For updates or additional features, delivery timelines will be outlined in our communications.

8.2. If delivery is delayed due to factors outside our control, we will contact you promptly. We are not liable for delays caused by such circumstances.

8.3. If you fail to collect goods or re-arrange delivery after the courier’s instructions, additional charges may apply for storage or re-delivery.

9. Suspension

9.1. If we must suspend the supply of goods or services (e.g., for technical reasons, regulatory compliance, or emergency maintenance), we will notify you as soon as possible.

9.2. Payment obligations will be adjusted so that you do not pay for the relevant suspended item during the suspension period.

10. Responsibility for and Ownership of Goods

10.1. You are responsible for goods from the point of delivery or collection. Ownership transfers to you upon receipt of full payment.

11. Your Obligations

11.1. You must provide accurate and timely information necessary for us to fulfill your order.

11.2. If you fail to provide required information, we may cancel the contract, or additional charges may apply.

12. If There is a Fault with the Goods and/or Services

12.1. Contact us immediately if you discover a fault with your order.

12.2. Goods and services will meet the standards required by the Consumer Rights Act 2015.

13. Our Liability

13.1. We are responsible for foreseeable loss or damage caused by our failure to comply with these terms.

13.5. CHAAMO’s total liability for any claim is limited to the total fees paid by you in the 12 months prior to the claim.

14. Cooling-Off Period and Right to Cancel

14.1. You have the right to cancel the contract within the 14-day cooling-off period, beginning on the app’s official launch date.

14.2. Refunds for cancelled subscriptions or presale memberships will be processed within the conditions outlined in our Refund Policy.

15. Your Rights to Cancel the Contract

15.1. You may cancel the contract if we fail to meet our obligations or there is a fault with the goods or services provided.

15.3. If you cancel the contract after dispatch, you must return the goods at your own cost unless the cancellation is due to our error.

16. Our Rights to Cancel the Contract

16.1. We may cancel the contract if you fail to comply with these terms.

16.2. If we cancel the contract due to your non-compliance, we will not provide a refund for any goods or services already paid for.

17. General

17.1. Disputes will be resolved according to English law. Jurisdiction may vary depending on your location (e.g., Scotland or Northern Ireland).

17.2. These terms constitute the entire agreement between you and us.

17.3. If any part of these terms is deemed invalid, the remaining sections remain in force.