Website Terms & Conditions

These terms govern your use of the CHAAMO website and any services you purchase directly from CHAAMO through it. Please read them carefully.

1. Who we are and how to contact us

1.1. We are CHAAMO LTD, a company registered in England, trading as CHAAMO. Our registered office is 287A Fleet Road, Fleet, GU51 3BZ.

1.2. You can contact us in any of the following ways:

• By telephone on +44 7507 917 656;
• By email at hello@chaamo.com; or
• By writing to us at 287A Fleet Road, Fleet, GU51 3BZ.

2. What these terms cover and why they matter

2.1. Please read these terms and conditions carefully before you place an order with us through the website. They contain important information about how we provide the services you order, our payment terms, when a contract may be changed or cancelled (including any cooling-off period), what to do if there is a fault, and how we use your personal details.

2.2. Important — what these terms apply to. CHAAMO operates as a consumer-to-consumer (C2C) marketplace. When you buy an item (such as a trading card) through the CHAAMO platform, the contract of sale is formed directly between you and the seller. CHAAMO is not the seller of those items, does not take ownership of them, and is not a party to that contract. Marketplace purchases between users are governed by our Terms of Service, Buyer Protection Policy, and Refund & Returns Policy — not by these Website Terms & Conditions.

2.3. These Website Terms & Conditions apply to your use of the website and to services that CHAAMO supplies to you directly (for example, memberships or optional paid features), where offered through the website.

2.4. Where we say in these terms that either of us may contact the other “in writing”, this includes contact by letter or email.

3. Your personal information

3.1. For information about how we collect and use your personal information, please see our Privacy Policy.

4. Placing an order and the contract between us

4.1. When you place an order with us for a service we supply directly, the legal contract between you and us comes into existence when we confirm that we have received payment (or, for app-store purchases, when the relevant app store confirms your purchase). This is usually confirmed by email or in-app receipt.

4.2. If we cannot provide the service to you for any reason, we will notify you and will not charge you for it. If we have already received payment, we will promptly issue a refund for the service we cannot provide.

5. About the services

5.1. Any descriptions or images set out on our website are for illustration purposes only. While we endeavour to be as accurate as possible, the services may differ slightly from those descriptions or images.

6. Changes to services

6.1. If you would like to change a service for which you have already placed an order, please contact us promptly. We will tell you whether the change is possible and let you know of any effect on price or timing before proceeding, and we will ask for your confirmation.

6.2. We may make minor changes to a service, including to comply with changes in law or regulatory requirements, or to make minor technical improvements that do not materially affect your use of it.

6.3. In exceptional cases we may make more significant changes — for example, to comply with legal requirements, because a feature is discontinued, or to make upgrades that may cause temporary disruption. Where we do, we will contact you in advance.

7. Payment

7.1. The price of a service will be the price set out on our website (or in the relevant app store) at the time of your order.

7.2. Payments for services purchased directly from CHAAMO through the website are processed by our third-party payment provider, Stripe. Memberships and in-app purchases made through the Apple App Store or Google Play Store are billed by the relevant app store, which acts as merchant of record.

7.3. Payment terms depend on the type of purchase: for one-off services, payment is due at checkout; for memberships, fees are billed on a recurring basis as described at sign-up.

7.4. Marketplace transaction fees and Buyer Protection fees are charged as set out in our Terms of Service and Buyer Protection Policy.

7.5. If you fail to pay an amount due to us on time, we reserve the right to suspend the relevant service until the overdue amount is paid in full.

8. Access, delivery and supply

8.1. Delivery and supply times depend on the type of order:

• For memberships and other services we supply directly, access to the relevant features begins once your membership or service is active.
• For marketplace purchases, delivery depends on the seller and courier and is as set out at checkout; those purchases are fulfilled by the seller, not by CHAAMO.
• For updates or additional features, timelines will be set out in our communications.

8.2. If supply of a service we provide directly is delayed by factors outside our control, we will contact you promptly. We are not liable for delays caused by such circumstances.

9. Suspension

9.1. If we need to suspend a service we supply directly (for example, for technical reasons, regulatory compliance, or emergency maintenance), we will notify you as soon as possible.

9.2. Where a service is suspended, we will adjust your payment obligations so that you do not pay for the relevant service during the suspension period.

10. Marketplace goods — risk and ownership

10.1. For items purchased through the marketplace, ownership of and responsibility for the goods pass between the buyer and the seller in accordance with our Terms of Service. CHAAMO does not own, take title to, or take possession of items sold between users, and is responsible for the goods at no point.

11. Your obligations

11.1. You must provide accurate and timely information necessary for us to provide any service you order or to operate your account.

11.2. If you fail to provide required information, we may be unable to provide the service, and additional charges may apply or the contract may be cancelled.

12. If there is a fault

12.1. Please contact us promptly if you discover a fault with a service we have supplied to you directly.

12.2. Services we supply directly will conform to the standards required by the Consumer Rights Act 2015. For items bought from other users through the marketplace, your rights are as set out in our Terms of Service, Buyer Protection Policy, and Refund & Returns Policy, and you should raise any issue with the seller and CHAAMO within the timeframes stated there.

13. Our liability

13.1. We are responsible for foreseeable loss or damage caused by our failure to comply with these terms. We are not responsible for loss or damage that is not foreseeable.

13.2. CHAAMO’s total liability to you for any claim arising out of or relating to these terms is limited to the total fees paid by you to CHAAMO in the twelve (12) months prior to the event giving rise to the claim.

13.3. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law — including your statutory rights as a consumer.

14. Cancellation and cooling-off

14.1. Where you purchase a service directly from CHAAMO at a distance, you may have a statutory right to cancel within 14 days under applicable consumer law. Where you ask us to begin providing a service during the cancellation period, or where the service consists of digital content you have begun to access, your right to cancel may end or be reduced, as permitted by law.

14.2. Memberships and other purchases made through the Apple App Store or Google Play Store are subject to the cancellation and refund terms of the relevant app store, and must be cancelled through that store.

14.3. Refunds are handled in accordance with our Refund & Returns Policy and, for app-store purchases, the relevant app store’s policies.

15. Your rights to cancel

15.1. You may cancel your contract with us if we fail to meet our obligations, or if there is a fault with a service we have supplied directly and we are unable to put it right.

16. Our rights to cancel

16.1. We may cancel or suspend your contract or account if you fail to comply with these terms or our policies, or for suspected fraud or unlawful activity.

16.2. Where we cancel because of your breach, we may withhold a refund for services already provided, to the extent permitted by law and subject to your statutory rights.

17. General

17.1. These terms are governed by the laws of England and Wales. If you are resident in Scotland or Northern Ireland, you may bring proceedings in the courts of your home jurisdiction or in the courts of England and Wales.

17.2. These terms, together with our Terms of Service, Privacy Policy, and the other policies referenced within them, constitute the entire agreement between you and us regarding your use of the website. Where there is a conflict, the Terms of Service prevail unless the relevant document expressly states otherwise.

17.3. If any part of these terms is found to be invalid or unenforceable, the remaining provisions continue in full force.

17.4. We may update these terms from time to time. The most recent version will always be available on our website.

Last Updated: 04/09/2026