Watch CHAAMO in action

Cookie Policy

Cookies & Tracking Policy

  1. Introduction
    This Cookies & Tracking Policy explains how CHAAMO LTD (“CHAAMO,” “we,” “our,” or “us”) uses cookies and similar technologies on our website and mobile application (the “Platform”). This policy should be read together with our Privacy Policy, which outlines how we process personal data.

By continuing to use the Platform, you consent to our use of cookies and tracking technologies as described in this Policy, unless you later withdraw consent or disable cookies in your settings.

  1. What Are Cookies?
    Cookies are small text files stored on your device when you visit or interact with the Platform. They are used to enable functionality, enhance performance, and help us understand how users engage with our services.

We may also use similar technologies such as web beacons, pixels, SDKs, and local storage. Collectively, these are referred to as “tracking technologies.”

  1. Types of Cookies We Use
    We use the following categories of cookies on the Platform:
  • Strictly Necessary Cookies
    Required for core functionality such as login, security, and checkout features. These cannot be disabled.
  • Performance and Analytics Cookies
    Help us understand usage, improve functionality, and track performance.
  • Functionality Cookies
    Store user preferences (e.g., language, location settings).
  • Advertising and Targeting Cookies
    Used to deliver personalised content, marketing, and remarketing campaigns, and to measure advertising effectiveness.
  • Social Media and Integration Cookies
    Allow interaction with third-party services such as social platforms.
  1. Cookies and Tracking Technologies Used
    We may use the following third-party services:
  • Google Analytics (analytics, performance measurement)
  • Meta Pixel (advertising and remarketing)
  • Google Ads remarketing tags
  • Sendcloud (shipping integration and fraud prevention)
  • PayPal (payment processing and fraud prevention)
  • App Store and Google Play technologies (in-app purchase tracking)

These third parties may set their own cookies subject to their privacy policies and legal requirements.

  1. Cookie Duration
    Cookies may be stored for the following periods:
  • Session cookies — deleted when you close your browser
  • Persistent cookies — remain until manually deleted or expire automatically (up to 24 months, depending on the cookie)
  1. Consent and Cookie Controls
    Upon first visiting the Platform, you will be presented with a cookie consent banner where you may:
  • Accept all cookies
  • Reject non-essential cookies
  • Manage preferences individually

At any time, you may adjust cookie settings within:

  • The cookie banner preferences tool
  • Your browser or device settings
  • Advertising opt-out platforms (where applicable)

Restricting cookies may limit access to certain features or services.

  1. International Transfers
    Some third-party providers may process cookie-related data outside the UK or EU. Where applicable, lawful safeguards such as Standard Contractual Clauses are utilized to protect such transfers.
  2. Do We Sell Personal Data?
    CHAAMO does not sell personal data. Advertising cookies may be used to personalise content and offers, but without transferring identifiable data to unauthorised third parties.
  3. Changes to This Policy
    We may update this Cookies & Tracking Policy periodically. Any changes will be posted on the Platform with an updated “Last Updated” date. Continued use of the Platform constitutes acceptance of the updated Policy.
  4. Contact Information
    If you have questions regarding this Cookies & Tracking Policy or wish to exercise cookie-related rights, contact us at:
    hello@chaamo.com

Last updated 03/11/2025