Cookies & Tracking Policy
Cookies & Tracking Policy
1. Introduction
This Cookies & Tracking Policy explains how CHAAMO LTD (“CHAAMO,” “we,” “our,” or “us”) uses cookies and similar technologies on our website and mobile application (the “Platform”). This policy should be read together with our Privacy Policy, which outlines how we process personal data.
Strictly necessary cookies are required for the Platform to function and are always active. For all other cookies, including analytics cookies, we will only set them where you have given your consent through our cookie banner. You may withdraw your consent or adjust your preferences at any time.
2. What Are Cookies?
Cookies are small text files stored on your device when you visit or interact with the Platform. They are used to enable functionality, enhance performance, and help us understand how users engage with our services.
We may also use similar technologies such as web beacons, pixels, SDKs, and local storage. Collectively, these are referred to as “tracking technologies.”
3. Types of Cookies We Use
We use the following categories of cookies on the Platform:
- Strictly Necessary Cookies — Required for core functionality such as login, security, and checkout features. These cannot be disabled.
- Performance and Analytics Cookies — Help us understand how the Platform is used so we can improve functionality and performance. These are only set with your consent.
- Functionality Cookies — Store user preferences (e.g., language, location settings).
4. Cookies and Tracking Technologies Used
We may use the following third-party services:
- Google Analytics (analytics and performance measurement)
- Stripe (payment processing and fraud prevention)
- Sendcloud (shipping integration and fraud prevention)
- App Store and Google Play technologies (in-app purchase tracking)
These third parties may set their own cookies subject to their privacy policies and legal requirements.
5. Cookie Duration
Cookies may be stored for the following periods:
- Session cookies — deleted when you close your browser
- Persistent cookies — remain until manually deleted or expire automatically (up to 24 months, depending on the cookie)
6. Consent and Cookie Controls
Upon first visiting the Platform, you will be presented with a cookie consent banner where you may:
- Accept all cookies
- Reject non-essential cookies
- Manage preferences individually
At any time, you may adjust cookie settings within:
- The cookie banner preferences tool
- Your browser or device settings
Restricting cookies may limit access to certain features or services.
7. International Transfers
Some third-party providers may process cookie-related data outside the UK or EU. Where applicable, lawful safeguards such as Standard Contractual Clauses are used to protect such transfers.
8. Do We Sell Personal Data?
CHAAMO does not sell personal data, and we do not use advertising or remarketing cookies.
9. Changes to This Policy
We may update this Cookies & Tracking Policy periodically. Any changes will be posted on the Platform with an updated “Last Updated” date. Continued use of the Platform constitutes acceptance of the updated Policy.
10. Contact Information
If you have questions regarding this Cookies & Tracking Policy or wish to exercise cookie-related rights, contact us at:
hello@chaamo.comLast updated 04/09/2026